Privacy Policy

1. Introduction

OpSpot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our project and operations management platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using the Service, including:

• Account Information: Name, email address, phone number, company name, and password when you register
• Profile Information: Job title, profile photo, and professional details
• Business Data: Project details, task information, schedules, documents, and other content you upload
• Communications: Messages, comments, and correspondence within the platform
• Payment Information: Billing address and payment details (processed securely by our payment providers)

2.2 Information Collected Automatically

When you access the Service, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Location Data: GPS coordinates when using location-based features (with your permission)
• Log Data: IP address, access times, and referring URLs

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Personalize your experience and deliver relevant content

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you give us explicit permission to do so.

4.2 Within Your Organization

Information is shared with other users within your company account as determined by your organization's administrators and permission settings.

4.3 Service Providers

We engage trusted third-party companies to perform services on our behalf, such as:

• Cloud hosting and data storage (Microsoft Azure)
• Email delivery services
• Payment processing
• Analytics and monitoring
• Customer support tools

These providers are bound by confidentiality obligations and may only use your data to provide services to us.

4.4 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes, such as:

• Resolving disputes and enforcing agreements
• Complying with legal and regulatory requirements
• Maintaining business records for audit purposes

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

7.2 Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal data, subject to certain legal exceptions.

7.4 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your notification preferences.

7.5 Data Processing Restrictions

You may request that we limit the processing of your personal data in certain circumstances.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@opspot.com
Phone: 1-800-717-420

For data protection inquiries or to exercise your privacy rights, please email us with "Privacy Request" in the subject line.